Stay informed with our insights on business telecommunications, technology trends, and industry best practices from our experts.
Expert insights and practical advice for modern business communications.
Australian businesses must comply with federal and state laws requiring caller consent for call recording (except in Queensland), secure storage with encryption, and retention periods of 5 years for financial records or 7 years for employment records under ATO and Fair Work requirements.
While music on hold enhances customer experience and reduces perceived wait times, Australian businesses must navigate copyright laws requiring licenses from APRA AMCOS and PPCA, with royalty-free music, custom audio, or subscription services offering compliant alternatives to commercial songs and radio stations.