What Our Clients Say
Don't just take our word for it - hear from businesses who have transformed their communications with IPC Solutions
Having worked with IPC Solutions in two other practices, when it came time to open a new practice in Googong NSW the choice of our telephone provider was clear. Their system is very flexible which allows us to make the system work the way we need it to work. IVR reduced wait times for clients as well as saved time for staff by directing calls to the appropriate person. Soft phones allowed us to have staff working from home which was especially helpful during Covid or when staff have been home looking after sick family members. IPC Solutions is excellent. They are first class in product support, proactive in advising of product development and inform us of third-party products that may assist us in improving our work processes. And most importantly, the client is their primary focus and their level of support is first class.
When it came time for MV Law to upgrade our Cisco telephone system and secure a new support contract, the prohibitively high price prompted us to conduct due diligence for other solutions. Our search led us to IPC Solutions, who presented a system that was feature-for-feature comparable but significantly easier to manage, more scalable, and substantially more cost-effective. Since implementing IPC Solutions' system, we've seen remarkable improvements in communication quality and reliability. With their high quality softphone solution, our team can work efficiently from anywhere, allowing us to maintain and even enhance our service standards. I highly recommend IPC Solutions for businesses seeking a reliable and flexible phone system with excellent support. They've been an invaluable partner in helping us maintain smooth and professional communication.
We have been using IPC Solutions for almost 10 years. Our solution needed to comply with strict government security requirements, so Michael designed and implemented an innovative solution, walking us through the process step by step. The team at IPC Solutions not only supports our system but make sure our system evolves with us as our business grows. In the rare event that something goes wrong, IPC Solutions is responsive and can overcome significant obstacles such as a major cable outage that occurred in our area.
At ACOR Consultants, we were dealing with siloed systems, poor call quality, and high administrative overhead. We needed an integrated national system on a familiar platform to drive internal adoption and improve client experience. IPC Solutions crafted a solution that fit perfectly within our Microsoft Teams environment. Their robust, flexible, and cost-effective system, alongside their genuine interest in our needs, made the transition smooth and their open communication and transparency throughout the process was refreshing. Since implementing their solution, we've noticed remarkable improvements including and managing telephony within Teams is now seamless. IPC Solutions truly listens and delivers exactly what we need. Their ongoing support exceeds expectations, keeping everything running without a hitch.
We first dealt with IPC Solutions when we desperately needed help during our pharmacy relocation. Our previous system administrator had tried to provision VoIP telephone services but it was very expensive and achieved very little. IPC Solutions took that expensive problem & rectified it by getting our new VoIP services working on the already purchased Cisco phone hardware. As our business requirements develop & change, we continue to customise our telephone services on a flexible basis. We enjoy call quality & reliability that is excellent and service is on tap. I recommend Michael Knill & IPC Solutions to anyone wanting a customer focused service provider who is knowledgeable, flexible, reliable, trustworthy & value for money.
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