Its all you need for professional business communications. Here are some reasons:
Direct callers with options like 'Press 1 for Sales', Ring, Hunt and Follow Me Groups or sophisticated queue call distribution to ensure customers reach the right person swiftly.
Say goodbye to complex feature codes. Easily access features such as paging, intercom, call forwarding, night switch, number redial and many more with just a touch of a button on the phone.
Seamlessly transfer calls to another phone or park them within the system with just a single button press. No more worrying about accidentally disconnecting callers.
All systems are configured to use crystal clear high definition audio between phones and softphones.
Stay connected anywhere. Combine traditional handsets with our flexible softphones on desktop, mobile, and tablet platforms (See our CMX Softphone page).
Configure many system features from anywhere with our intuitive User Portal. Configure more advanced settings in the Customer Administration Portal.
Record calls for training, quality and compliance purposes and then transcribe them into separate speaker text.
Receive voicemails via email with audio attachment and transcription. Manage your messages and greetings from the User Portal.
Easily create announcements and voicemail greetings by just typing in the text to say and selecting the voice you want.
Duress Alarm for emergencies, On-Call Doctor Selection for medical clinics, Public Address Integration, and Event Scheduler for timed announcements as a start.
Cutting-edge virtual infrastructure hosted in a Tier 4 Data Centers with exceptional fault tolerance and network connectivity.
All telephone systems perform nightly backups ensuring quick restoration without critical data loss in rare cases of system rebuilds.
At IPC Solutions, we specialise in creating unique, customisable features tailored to meet your unique business needs. Here are some examples.
In emergencies, trigger an alert from your desk phone, instantly notifying other phones for quick and coordinated action.
Common questions about our CMX telephone system.
There are many features included as standard and you probably don't know what many of them do. This is why we consult with you beforehand in the Discover Phase to work out your business requirements and then use the plethora of options we have available in our toolkit to make them happen.
So you can do a comparison, here is the list of system and phone features that come as standard:
• Phone Login and Logout (Hot Desking)
• Personalised Music on Hold
• 100 number System Speed Dial
• Time based incoming call routing
• Incoming Caller ID number and name display with directory lookup
• Incoming Caller ID based routing and blocking
• Incoming Distinctive Ring
• Outgoing Caller ID setting and blocking
• Connected Name display
• Transit Call SMS Notification
• Night Switch (with scheduled activation and deactivation)
• Night Switch Groups for differing night switch activation
• Simple Call Queuing
• Ring, Hunt and Follow Me Groups
• Paging Groups
• Interactive Voice Response (IVR)
• System Announcements with Text to Speech
• MeetMe Audio Conferencing with dynamic PIN
• Voicemail with email delivery and transcription
• User and Client Administration Portal
• Call Transfer and Hold
• Three Way Conferencing
• Do Not Disturb
• Last Number Redial
• Call Forward All, Busy and No Answer in both day and night modes
• Call Pickup
• Call Park
• Intercom and Group Paging
• Corporate, System and Personal Directory
• Speakerphone and headset support
• Client branded deskphone background (if supported by deskphone)
• Busy Lamp Display and One Button Speed Dial
The following features are available for an additional charge:
See the Pricing page for more information.
Most installations are completed within 1-2 business days with around 2 weeks of lead time. It is usually done in parallel with your existing phone system and we work with you to minimise disruption to your business operations as much as we can.
Absolutely! We can port your existing phone numbers to your new system from any provider. The process can take up to 6 weeks if its a complex number port but you can use the new system, showing the correct Caller ID number during this period.
If your office internet service goes down and you have no backup, then your office deskphones will also go down. Note that as the telephone system is hosted in a highly available data centre, it is still running and can receive calls and deal with them in this scenario.
There are plenty of workarounds and mitigations for this scenario as follows:
Absolutely! We provide a local training session for system champions and staff members on how to use the new system. We also provide distributable training material and knowledgebase access.
All providers will say they offer great support but here is why we think ours is better:
We understand that choosing a core service provider, especially for something as critical as your telephony, involves trust. While we are a smaller, focused company, we want to assure you that we have taken proactive steps to mitigate the risks typically associated with smaller vendors. Our goal is long-term, reliable partnership.
What happens if your company, as a smaller entity, were to go out of business?
This is a fair question, and it's where the design of our system provides maximum protection for your business continuity.
Given you are a small company, how exposed are we if a key person, such as the founder, is suddenly unavailable?
This is the most important risk for any business partner, and we have mitigated it operationally:
If there's an issue with the software, will a small team be able to keep up with fixes and updates?
Our size is actually an advantage in this area:
Summary of Our Commitment
We minimise your risk by focusing on open standards (allowing hardware reuse), building a redundant support team (proving independence from the founder), and designing a system that guarantees you have plenty of time to manage any unexpected future transition.
Don't just take our word for it - hear from businesses who have transformed their communications with IPC Solutions
Having worked with IPC Solutions in two other practices, when it came time to open a new practice in Googong NSW the choice of our telephone provider was clear. Their system is very flexible which allows us to make the system work the way we need it to work. IVR reduced wait times for clients as well as saved time for staff by directing calls to the appropriate person. Soft phones allowed us to have staff working from home which was especially helpful during Covid or when staff have been home looking after sick family members. IPC Solutions is excellent. They are first class in product support, proactive in advising of product development and inform us of third-party products that may assist us in improving our work processes. And most importantly, the client is their primary focus and their level of support is first class.
When it came time for MV Law to upgrade our Cisco telephone system and secure a new support contract, the prohibitively high price prompted us to conduct due diligence for other solutions. Our search led us to IPC Solutions, who presented a system that was feature-for-feature comparable but significantly easier to manage, more scalable, and substantially more cost-effective. Since implementing IPC Solutions' system, we've seen remarkable improvements in communication quality and reliability. With their high quality softphone solution, our team can work efficiently from anywhere, allowing us to maintain and even enhance our service standards. I highly recommend IPC Solutions for businesses seeking a reliable and flexible phone system with excellent support. They've been an invaluable partner in helping us maintain smooth and professional communication.
We have been using IPC Solutions for almost 10 years. Our solution needed to comply with strict government security requirements, so Michael designed and implemented an innovative solution, walking us through the process step by step. The team at IPC Solutions not only supports our system but make sure our system evolves with us as our business grows. In the rare event that something goes wrong, IPC Solutions is responsive and can overcome significant obstacles such as a major cable outage that occurred in our area.
At ACOR Consultants, we were dealing with siloed systems, poor call quality, and high administrative overhead. We needed an integrated national system on a familiar platform to drive internal adoption and improve client experience. IPC Solutions crafted a solution that fit perfectly within our Microsoft Teams environment. Their robust, flexible, and cost-effective system, alongside their genuine interest in our needs, made the transition smooth and their open communication and transparency throughout the process was refreshing. Since implementing their solution, we've noticed remarkable improvements including and managing telephony within Teams is now seamless. IPC Solutions truly listens and delivers exactly what we need. Their ongoing support exceeds expectations, keeping everything running without a hitch.
We first dealt with IPC Solutions when we desperately needed help during our pharmacy relocation. Our previous system administrator had tried to provision VoIP telephone services but it was very expensive and achieved very little. IPC Solutions took that expensive problem & rectified it by getting our new VoIP services working on the already purchased Cisco phone hardware. As our business requirements develop & change, we continue to customise our telephone services on a flexible basis. We enjoy call quality & reliability that is excellent and service is on tap. I recommend Michael Knill & IPC Solutions to anyone wanting a customer focused service provider who is knowledgeable, flexible, reliable, trustworthy & value for money.
Join hundreds of satisfied customers who have improved their business communications with IPC Solutions.
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