Our Pricing
Transparent, flexible pricing designed for businesses of all sizes
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Our range of telecommunication plans are designed to fit businesses of all sizes. Enter the number of users for your business below and the various plan options will update to give an estimate of cost. (Note that a typical install & monthly charge is based on a system where the Telephone Endpoint for each user is a Yealink Desk phone. See the FAQs for further details.)
No matter which plan you choose, an IPC Solutions phone system is scalable to any number of users and can be customised to fit just about any business need. Feel free to contact us for a custom quote if you think your situation is non standard.
All charges on this page are GST Exclusive.
Standard PAYG
For businesses with few system changes, and paying for calls as you go
per user/month
Includes:
Standard Unlimited
For businesses with high call volumes wanting unlimited local and national calls
per user/month
Includes:
Our Value Proposition
While we may not be the cheapest option, our clients choose us because we provide solutions that actually work for their business. Here's what sets us apart:
- Dedicated Telephone System - Your own server hosted in an enterprise-grade Tier 4 Data Centre, not a shared platform
- Better System Architecture - Our architecture enables us to support and provide functionality that others are unable to do
- Advanced Features - Unique features and capabilities that give you a real competitive advantage
- Proactive system monitoring - We identify and resolve issues before they impact your business or your customers
- Onsite Support - Real technicians in your region when you need them, not just remote support
- Flexible Deployment Options - Host in our data centre, on your own server, or using dedicated on-site hardware
- More Customisation Options - Limitless customisation to ensure the system perfectly aligns with your business requirements
See more information in the FAQs below...
Additional Features
| Feature | Description | Ongoing /month | Install |
|---|---|---|---|
| eFax Service | Easily send and receive faxes via email with our standard email-to-fax functionality. Outgoing faxes are billed on a pay-as-you-go call basis, and setup includes porting your existing fax number. | $27 | $75 |
| Event Scheduler | Ensure punctuality and efficiency while utilising your existing telephone infrastructure with IPC Solutions' advanced event scheduler, perfect for schools and other organisations working to a common timetable. This features enables textual notifications and associated configurable sounds to be played to phones and Public Address (PA) systems (if integrated; see below) according to pre-determined schedules. A great application for this is school bells for example. | $20 | $75 |
| Duress Alarm | Enhance workplace safety with instant emergency alerts. With the press of a button on your desk phone, notify all connected phones of a medical or security emergency within a designated area, essential for medical facilities and high-risk environments. | $15 per group | $75 |
| Public Address Interface | Call your Public Address (PA) system from any phone. Play out scheduled announcements from the Event Scheduler. Great for schools and other large precincts that have a PA system | $15 per interface | $450 |
| Call Recording | Record and store calls for compliance, quality assurance and training purposes and easily listen to them from our intuitive web portal | $4 per user | $37.50 |
| Call Centre Reporting | Leverage Queuemetrics technology for real-time visibility into call handling. Monitor live call activity through an interactive dashboard and access in-depth reporting to optimise performance and customer service efficiency. | $39 per user | $600 |
Services
| Service | Description | Ongoing /month | Install |
|---|---|---|---|
| Single Telephone Number | All the individual numbers that your customers call | $1 | - * |
| Block of 10 Telephone Numbers | This is a block of 10 numbers that are sequential e.g. 02 5555 5550 to 025555 5559 | $10 | - * |
| Block of 100 Telephone Numbers | This is a block of 100 numbers that are sequential e.g. 02 5555 5500 to 025555 5599 | $45 | - * |
| Simple Number Port | This is a simple port for a single geographical number only. This would only apply if the number is not part of a number block or have any associated complex services | - | $60 |
| Complex Number Port | This is a complex number port for geographical numbers on the same telecommunications account only. A separate number porting charge would be levied for each account if not on the same one. Note that the greatest component of this charge is the porting cost levied to us by the upstream carrier. | - | $190 |
| Complex Number Port (Teams) | This is a complex number port (Microsoft teams Calling trunks only) for geographical numbers on the same telecommunications account only. A separate number porting charge would be levied for each account if not on the same one. Note that the greatest component of this charge is the porting cost levied to us by the upstream carrier. | - | $290 |
| 1300 Inbound Service | A 1300 number is a nationally available fixed cost telephone number that allows customers to contact businesses for a single call charge, with the business bearing the remaining cost of the call. Note that the cost to call a 1300 number on many fixed services in Australia is more than the cost of a National call | $23 | $100 * |
| 1800 Inbound Service | A 1800 number is a nationally available toll-free telephone number that allows customers to contact businesses without incurring call charges, with the business bearing the cost of the call | $23 | $100 * |
Notes:
- Installation of new geographic numbers are free however porting of existing numbers will incur a charge. See Number Port above.
- The installation charge is the same for 1300 or 1800 services whether new or ported.
Call Rates
| Detail | Flag Fall | Per Min |
|---|---|---|
| Local/National Calls | $0.09 | - |
| Mobile Calls | - | $0.14 |
| 13/1300 Calls | $0.28 | - |
| 1800 Calls | $0.00 | - |
| 13/1300 Inbound Calls | - | $0.07 |
| 1800 Inbound Calls | - | $0.09 |
| SMS (Per 160 characters) | $0.09 | - |
Telephone Endpoints
| Image | Device | Description | Ongoing /month | Purchase Cost |
|---|---|---|---|---|
 | Softphone | Make and manage calls from your system via an application on your mobile, tablet, or PC | $5 per user | - |
 | Yealink T46U Desk phone | Professional IP phone with 10.9cm 480x272 pixel multi-page colour display, Dual USB Ports, Dual Gigabit Ports | - | $318 |
 | Yealink SIP-T48U Desk phone | Premium phone with 17.8cm 800x480 pixel colour touch screen, adjustable display, WiFi, Bluetooth, Dual Gigabit ports | - | $476 |
 | Yealink T33G Desk phone | Basic IP phone with 6.1cm 320x240 pixel colour display, dual Gigabit Ports | - | $162 |
 | Yealink T43U Desk phone | Standard IP phone with 9.4cm 360x160 pixel multi-page b&w display, Dual USB Ports, Dual Gigabit Ports | - | $227 |
 | Yealink EXP43 Expansion Module | To suit T46U and T43U phones, and features 10.9cm three-page colour display, 20 buttons | - | $175 |
 | Yealink W73P DECT Cordless Handset and Base | Contains a W73H handset with W70B base and features up to 35 hours of talk time; base can support up to 10 handsets | - | $240 |
 | Yealink W73H DECT Cordless Handset | Additional handset to use with W73P | - | $154 |
 | Yealink WH62 Wireless Headset (Single ear) | Great value headset featuring dual USB connection to both Yealink Desk phone and PC/Mac, Acoustic Shield Technology to minimise background noise, up to 13 hours talk time | - | $240 |
 | Yealink WH62D Wireless Headset (Dual ear) | Great value headset featuring dual USB connection to both Yealink Desk phone and PC/Mac, Acoustic Shield Technology to minimise background noise, up to 14 hours talk time | - | $272 |
Note that we support most Yealink phone models so can provide pricing on request for models not shown above.
Frequently Asked Questions
Get answers to common questions about our pricing and services
There are many features included as standard and you probably don't know what many of them do. This is why we consult with you beforehand in the Discover Phase to work out your business requirements and then use the plethora of options we have available in our toolkit to make them happen.
So you can do a comparison, here is the list of system and phone features that come as standard:
• Phone Login and Logout (Hot Desking)
• Personalised Music on Hold
• 100 number System Speed Dial
• Time based incoming call routing
• Incoming Caller ID number and name display with directory lookup
• Incoming Caller ID based routing and blocking
• Incoming Distinctive Ring
• Outgoing Caller ID setting and blocking
• Connected Name display
• Transit Call SMS Notification
• Night Switch (with scheduled activation and deactivation)
• Night Switch Groups for differing night switch activation
• Simple Call Queuing
• Ring, Hunt and Follow Me Groups
• Paging Groups
• Interactive Voice Response (IVR)
• System Announcements with Text to Speech
• MeetMe Audio Conferencing with dynamic PIN
• Voicemail with email delivery and transcription
• User and Client Administration Portal
• Call Transfer and Hold
• Three Way Conferencing
• Do Not Disturb
• Last Number Redial
• Call Forward All, Busy and No Answer in both day and night modes
• Call Pickup
• Call Park
• Intercom and Group Paging
• Corporate, System and Personal Directory
• Speakerphone and headset support
• Client branded deskphone background (if supported by deskphone)
• Busy Lamp Display and One Button Speed Dial
Simple call queue's are provided as a standard feature but as there is a considerable amount you can do with queues in this solution it can get pretty complex which would usually require additional support.
As such, Simple Call Queueing is defined as the following:
- Generally only a single queue
- Pause buttons on agent phones
- Initial and Periodic Announcement
Anything outside this basic functionality may require additional installation and support charges to be levied. Please dont hesitate to contact us with any questions.
We have implemented tiered pricing which means that the more users on the system, the cheaper each additional user will be. Tiered pricing is used for the following reasons:
- Each client has their own dedicated server infrastructure which is factored into the price for the first 10 users
- Support is usually not linearly user dependent e.g. the cost to support 20 users is not twice as much as 10 users
Typical Onsite Installation is based on a typical system installation using desk phones but there are a number of factors that can determine the cost of installation such as:
- The type of endpoints such as softphone or desk phone
- The type and quantity of Number Porting requests required
- Whether any network infrastructure is required such as Power over Ethernet switch or VPN gateway
- What optional features are required
- Training requirements
- Selection of the Bill Reconciliation option (included in the typical install as it is highly recommended)
These other factors are identified at the time of proposal creation and therefore may vary the typical installation value.
These other factors are identified at the time of proposal creation and therefore may vary the typical installation value.
A Typical Onsite Installation includes the following:
- Setting up a private Cloud-based telephone system and configuring as per identified requirements
- Installing & configuring desk phones on site
- Up to one hour of training on the new system
- Porting your main number(s) to the new system
- Perform a telecommunications bill reconciliation to assist in cancelling services no longer required; we will also liaise with your existing provider to minimise hassle to you
If you are a new business, some of the above won't apply and associated charges will reduced accordingly when a formal proposal is done.
No. Hardware will need to be selected or existing hardware may be used, if compatible with the system. IPC Solutions will help with product selection during the proposal process.
Yes. We offer an option called Hardware as a Service whereby hardware is owned and warranted by IPC Solutions for 24 months with a buyout figure of $1 per item at the end of this period. Please let us know if you require details for this option.
The pricing provided is based on a standard setup with typical traffic profiles, which might not suit your specific business or organisation needs. An example may be that you have a large number of phones that don't make that many external calls. In this case we are happy to provide a custom proposal tailored to your unique situation.
The monthly cost shown is accurate for the specified number of users and relevant plan where no optional features or services have been selected. For example, utilising Softphones for one or more users will increase the monthly charge.
There are two main reasons for choosing a Premium Plan over a Standard Plan:
- If you require the highest level of support. Premium clients will receive priority support with a lower target Service Level Agreement (SLA).
- If you make lots of changes to your telephone environment. All changes to existing features are included in the Premium Plan which is usually chargeable on the Standard Plan
We only service businesses which generally don't pay GST so its logical for us to provide the figures this way. To compare our pricing to other providers, multiply our figures by 1.1
Our SLA's are targets only in that we report on them internally but they do not come with any penalties. This is being reviewed however, as proof of our commitment to product and process quality.
The CMX telephone system can utilise most Yealink phone models, and certain Cisco phone models. If you have phones that are supported, be careful to check that you own the phones rather than leasing them (such as what happens with TPG Bizphone).
Yes we can! We are experts in providing Internet connections and managing your local network so have a chat with us about your requirements and we can add it to our proposal.
Our goal is to minimise the business impact of a system migration as much as we possibly can. Depending on your current phone system, we may be able to completely install the new system in parallel with your current system and cut over the new system once you are comfortable to do so. Where this is not possible then we will install phones after hours ensuring that relevant staff are trained ready for the next day. Feel free to speak to us about any concerns you have with the migration process.
Although we are based in Canberra, we can service all of Australia though our trusted partners. As we are currently expanding into other regions, we may not have a partner in your local area. Note that this does not preclude us from installing your system as we may not even have to attend your site so feel free to contact us to discuss.
The following process will occur:
- You are put through to a partially populated contact page to provide some basic details which you submit
- Once submitted, our goal is to contact you within 1 business day get a better understanding of your telephony requirements
- Once complete, a proposal is sent to you via email and also our electronic signature software for simple signing
- A follow up phone call is organised to discuss the proposal and about any edits that are required
- Upon signing the proposal, the install process is kicked off