Everything you need for flexible business communications.
Get near full functionality of a desk phone on your mobile, tablet or PC.
Control the way you handle your business calls with the integrated softphone user portal.
Crystal clear voice quality and high definition audio between extensions.
Sleek and comfortable user interface that anyone can use.
See who is on a call or not available to take a call via their status display. Change your status easily from the softphone
CMX Softphone works anywhere you have internet access, including internationally.
Our softphone application provides a complete communication experience across mobile and desktop platforms.
The Keypad tab on the mobile and desktop application allows you to make calls by entering the number as you would on your mobile phone. Click or tap the green phone icon to place the call.
Common questions about our CMX Softphone.
Our softphone works on Windows, Mac, iOS, and Android devices. You can use it on computers, smartphones, and tablets with a reliable internet connection.
No special hardware required! You can use your existing computer with a headset, or your smartphone. For best quality, we recommend a good USB headset from a well know vendor such as Plantronics, Jabra, Sennheiser or Yealink.
A phone call uses the most data which is around 1 Mbyte per minute. As such, you will not notice much difference to your data usage when using a softphone.
Mobile softphones use Voice over IP (VoIP) transmitted over your cellular data connection (4G/5G), meaning call quality is highly dependent on the quality of that connection.
Poor Cellular Coverage: When the softphone is used in areas with weak 4G or 5G signal, voice quality is affected just like a standard mobile call would be, resulting in choppy audio or delays.
Moving Between Cell Towers: If you are using the softphone while driving, the process of seamlessly handing the call off between mobile cell towers may not be as smooth as a standard native mobile call, which can lead to momentary quality interruptions.
Network Congestion: When a particular cell tower is overloaded with users (e.g., at a busy event), the congestion can impact call quality due to lost or delayed data packets, though this issue is significantly reduced on modern 5G networks.
In conclusion, while softphone call quality is dependent on a strong data signal, it is usually quite close to the quality of a regular mobile call and often better than users anticipate.
Thanks to the use of a Push Notification Server, our mobile softphone significantly minimises battery drain by remaining in a low-power state when idle, only waking up the application when an incoming call arrives. While active calls will naturally increase consumption due to microphone, speaker, and radio usage, the standby battery performance is highly optimised.
No. The CMX Softphone can only be used on a CMX Telephone system.
Don't just take our word for it - hear from businesses who have transformed their communications with IPC Solutions
Having worked with IPC Solutions in two other practices, when it came time to open a new practice in Googong NSW the choice of our telephone provider was clear. Their system is very flexible which allows us to make the system work the way we need it to work. IVR reduced wait times for clients as well as saved time for staff by directing calls to the appropriate person. Soft phones allowed us to have staff working from home which was especially helpful during Covid or when staff have been home looking after sick family members. IPC Solutions is excellent. They are first class in product support, proactive in advising of product development and inform us of third-party products that may assist us in improving our work processes. And most importantly, the client is their primary focus and their level of support is first class.
When it came time for MV Law to upgrade our Cisco telephone system and secure a new support contract, the prohibitively high price prompted us to conduct due diligence for other solutions. Our search led us to IPC Solutions, who presented a system that was feature-for-feature comparable but significantly easier to manage, more scalable, and substantially more cost-effective. Since implementing IPC Solutions' system, we've seen remarkable improvements in communication quality and reliability. With their high quality softphone solution, our team can work efficiently from anywhere, allowing us to maintain and even enhance our service standards. I highly recommend IPC Solutions for businesses seeking a reliable and flexible phone system with excellent support. They've been an invaluable partner in helping us maintain smooth and professional communication.
We have been using IPC Solutions for almost 10 years. Our solution needed to comply with strict government security requirements, so Michael designed and implemented an innovative solution, walking us through the process step by step. The team at IPC Solutions not only supports our system but make sure our system evolves with us as our business grows. In the rare event that something goes wrong, IPC Solutions is responsive and can overcome significant obstacles such as a major cable outage that occurred in our area.
At ACOR Consultants, we were dealing with siloed systems, poor call quality, and high administrative overhead. We needed an integrated national system on a familiar platform to drive internal adoption and improve client experience. IPC Solutions crafted a solution that fit perfectly within our Microsoft Teams environment. Their robust, flexible, and cost-effective system, alongside their genuine interest in our needs, made the transition smooth and their open communication and transparency throughout the process was refreshing. Since implementing their solution, we've noticed remarkable improvements including and managing telephony within Teams is now seamless. IPC Solutions truly listens and delivers exactly what we need. Their ongoing support exceeds expectations, keeping everything running without a hitch.
We first dealt with IPC Solutions when we desperately needed help during our pharmacy relocation. Our previous system administrator had tried to provision VoIP telephone services but it was very expensive and achieved very little. IPC Solutions took that expensive problem & rectified it by getting our new VoIP services working on the already purchased Cisco phone hardware. As our business requirements develop & change, we continue to customise our telephone services on a flexible basis. We enjoy call quality & reliability that is excellent and service is on tap. I recommend Michael Knill & IPC Solutions to anyone wanting a customer focused service provider who is knowledgeable, flexible, reliable, trustworthy & value for money.
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