Michael Knill
CEO & Founder
Visionary Leader & Technical Expert
Michael founded IPC Solutions in 2006 with a clear vision: to solve the frustrations he experienced with big telco providers. As a Cisco Certified Internetwork Expert (CCIE), he brings unparalleled technical expertise to the telecommunications industry.
Starting with contracting for enterprise and government clients, Michael identified a critical gap in the market where small and mid-sized businesses lacked access to feature-rich communication systems.
Key Achievements
- • Cisco Certified Internetwork Expert (CCIE)
- • 20+ years telecommunications experience
- • Founded and scaled IPC Solutions
- • Serves 200+ clients across Australia
Focus Areas
- • Strategic vision and innovation
- • Client-centered solutions
- • Technical architecture
- • Business development
Andrew James
Business & Operations Manager
Operations Excellence & Client Relations
Andrew joined IPC Solutions in 2016 to help transition the company into a full B2B entity. His detail-oriented approach and approachable personality have been instrumental in scaling operations and maintaining high service standards.
With a passion for operational excellence, Andrew oversees administration, operations, and service delivery to ensure our clients are services well.
Responsibilities
- • Operations management
- • Service delivery oversight
- • Client relationship management
- • Administrative coordination
Strengths
- • Detail-oriented approach
- • Approachable personality
- • Strong client connections
- • Operational efficiency
Matthew Knill
Developer
As IPC Solutions' first employee, Matthew brings Michael's innovative ideas to life through technical development. An outdoor enthusiast committed to learning new technologies.
- • Software development & implementation
- • Technology research & innovation
- • Continuous learning focus
Krishna Rasanayagam
Level 2 Technical Officer
VoIP configuration specialist and network troubleshooting expert working remotely from Sri Lanka. Provides round-the-clock technical support capabilities.
- • VoIP configuration specialist
- • Network troubleshooting expert
- • Global time zone coverage
Andrea Pachake
Administrative Assistant
Manages accounts and administrative tasks with precision, working remotely from Sri Lanka. Keeps operations running smoothly for our technical teams.
- • Accounts management
- • Administrative coordination
- • Process optimisation