When the NBN rollout made traditional phone lines end of life, IPC Solutions stepped in for Delfast with a tailored VoIP system that ensured uninterrupted communication. This transition was marked by Michael's honest approach, resulting in a seamless upgrade that has significantly enhanced operational efficiency.
Delfast is a well-established urgent courier service based in Canberra, operating since 1970. Known for their prompt and reliable service, Delfast required a robust communication solution to maintain constant connectivity with clients during the critical period of the NBN transition. As a courier service, any downtime could significantly impact client satisfaction and business operations.
Upon engaging with several providers, Delfast chose IPC Solutions due to Michael’s down-to-earth approach. He offered genuine advice and ensured clear communication throughout. IPC Solutions delivered a VoIP system designed to meet Delfast’s criteria of reliability, seamless transition, and prompt support.
The transition to the new phone system was executed flawlessly by IPC Solutions. Nathan noted that, despite the inevitable hurdles during the process, their support team handled every challenge efficiently, ensuring there was absolutely no downtime, which was a critical requirement for Delfast. Since implementing IPC Solutions' system, Delfast reports a significant improvement in ease of use compared to their previous setup, with minimal call issues. The ease of use and straightforwardness of the park system and transferring calls between team members, has added value to their operations.
IPC Solutions not only met but exceeded Delfast's expectations. The superior maintenance and support, characterised by rapid issue resolution, exemplified the high standard of service that Delfast now enjoys, sustaining their operational efficacy and client satisfaction.
"A special shout-out to Michael for his honesty and transparency from the start. He doesn’t make excuses or push the sale. Just offers his straightforward advice and stays down-to-earth. In an age of automated responses, his personal touch is a breath of fresh air," said Nathan from Delfast.
For businesses seeking a reliable telecommunication partner that values transparency and personal service, look no further than IPC Solutions. Contact us today to upgrade your communication systems with a team you can trust.